Gaya APA
Tjiptono, Fandy. (2012).
Service Management : Mewujudkan Layanan Prima (cet.1.ed.2).
YOGYAKARTA:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
cet.1.ed.2
YOGYAKARTA:
ANDI,
2012.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
cet.1.ed.2
YOGYAKARTA:
ANDI,
2012.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
cet.1.ed.2
YOGYAKARTA:
ANDI,
2012.
Print.