Gaya APA

Tjiptono, F. (2012). Service Management : Mewujudkan Layanan Prima (cet.1.ed.2). YOGYAKARTA: ANDI.

Gaya MLA

Tjiptono, Fandy. "Service Management : Mewujudkan Layanan Prima". cet.1.ed.2 YOGYAKARTA: ANDI, 2012. Text.