Gaya APA

Solikin, M. (2011). Pelayanan Prima (Service Excellence) : Exceeding Guest Expectation (Melampaui Harapan Tamu) (cet.1.ed.2). Jakarta: Inti Prima Promosindo.

Gaya MLA

Solikin, M. "Pelayanan Prima (Service Excellence) : Exceeding Guest Expectation (Melampaui Harapan Tamu)". cet.1.ed.2 Jakarta: Inti Prima Promosindo, 2011. Text.