Gaya APA

Haberer, J, B., Webb, M, W. (2010). Total Quality Management 50 Cara Agar Efektif Bagi Anda (cet.1). Jakarta: Indeks.

Gaya MLA

Haberer, Joann, B., Webb, MaryLou, W. "Total Quality Management 50 Cara Agar Efektif Bagi Anda". cet.1 Jakarta: Indeks, 2010. Text.